Travland stands proudly with Israel and wishes for the return of our people and for better days! 🎗️
General Terms and Conditions
The general terms and conditions come into a force from June 1, 2022.
Dear customers, thank you for choosing us to take part in your experience and an unforgettable trip! Wise Travelling LLC ID N0: 405543425, legally registered at 12 Merab Aleksidze St. Tbilisi, Georgia, referred to as "we," "us," and "our," also known as "Traveland," directly arranges tourism services in Georgia by collaborating with local service providers. These services include hotel bookings, accommodations, attractions, flights, private services, car rentals, and more. The terms and conditions for ordering tourism services with Traveland are detailed below.
By granting electronic consent to the terms of this agreement and/or by purchasing any products or services from Traveland, either through our website, call center, or travel agents, you affirm that you have thoroughly reviewed and accepted the specified contractual terms. You irrevocably agree to all the conditions outlined below and understand the legal implications of your consent. General Terms and Conditions and Travel Service Agreement are an integral part of the contract between the customer and Traveland. To prevent any misunderstandings, the parties mutually agree that in case of conflicting General Terms and Conditions and the Travel Service Agreement, the Travel Service Agreement shall take precedence.
Booking and Confirmation
1. The Travel Service Agreement will be sent to you along with these General Terms and Conditions via email
(info@traveland.co.il) to the customer's e-mail address mentioned on the reservation form.
2. Payment is required at the time of booking, price and/or services will not be guaranteed, and a booking will not
be formed until payment has been settled in full.
3. By making a booking, the first named person/representative of the group agrees and is obligated, on behalf of
all persons on the booking, to:
A) Read and accept these General Terms and Conditions.
B) Consent to our use of personal data in accordance with our data protection and privacy policy.
C) Confirm that you are over 18 years old at the time of booking. If minors (younger than 18) are involved, ensure
that their guardians provided their consent, in accordance with the destinations countries. Please note that
permits and other requirements may vary in each country.
D) Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking
form.
E) Approves the reservation details and conditions, including cancellation fees, and other relevant information.
F) Any information sent to the customer through the email address provided in the reservation form is considered
valid and deemed to have been received by the customer.
4. Please carefully review all names, dates, timings, ages, and other details on any documents we send to you. If
you find any discrepancies in the documents, please notify us immediately, as changes may not be possible
later and could result in additional charges. Please note that changes not caused by our error may incur an
extra fee.
5. If a representative is responsible for a group reservation, they are obligated to inform, update, and
communicate to all group members the reservation details and its conditions, as instructed by the travel agent.
This includes informing about any changes, cancellation fees, and other relevant information.
6. During check-in, the guest will be asked to present their passport or ID.
7. Hotel reservation does not cover transfers.
Pricing, Payment, and Currency Terms
1. The trip price and payment terms are specified in the Travel Service Agreement.
2. If we don’t receive the full balance on time, we may cancel your booking.
3. We offer various secure payment methods through leading global clearing systems.
4. Please note that the final charge will be in the agreed currency (shekels, US dollars, GEL, or any other),
subject to approval on the order form. The exchange rate will be GEL or USD, and set by the National Bank of
Georgiaon the day of the charge will apply.
5. The orderer’s credit card will be charged in the selected foreign currency, based on its value in shekels and the
rate set by the National Bank of Georgia, as well as for transfers, checks, or any other payment methods.
1. Traveland offers customers information about the star level and services of the hotels as provided by them only, the
standards and ratings may vary between countries and suppliers.
2. We cannot guarantee the accuracy of any ratings given, and no warranty is given or implied.
Accommodation Ratings and Standards
Transfer of a Travel Service Agreement
Before the travel commences, the customer may request to have a third person travel in their place. This request should be made by the first named person. We reserve the right to refuse such substitution if the third person does not meet the travel requirements. Additionally, the customer may be required to cover any additional expenses (hotels, flights, attractions, etc.) incurred by the participation of a third person in the travel.
Travel Insurance
Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. Ensure your insurance covers all personal requirements, including pre-existing medical conditions, cancellations, medical expenses, and repatriation in case of accident or illness. If you travel without adequate insurance, we will not be liable for any losses.
Availability
1. The availability of hotel rooms mentioned in the offer is accurate at the time of sending it only. However, please note
that it may change without prior notice. The final confirmation of rooms will be provided once the customer
completes the full payment.
2. Flight prices and availability are subject to change without prior notice. The price quoted by the agent is valid only at
the time of the offer. The agent may update the price with an additional payment before the customer's final flight
booking.
Flights and Responsibilities - International flights
1. As per the Aviation Services Law, the airline may cancel a flight ticket, provided the customer is notified at least
fourteen days before the flight date.
2. Passengers must report to the relevant terminal in both the departure and destination countries at least 3 hours
before the scheduled departure time.
3. Passengers are responsible for staying informed about IATA and airline policies concerning hand luggage restrictions.
4. Pregnant passengers Beyond 24 weeks, must possess an English-language medical certificate, confirming a normal
pregnancy and fitness to fly. Boarding without the certificate may result in the airline refusing flight participation.
5. Travel of pregnant women after 27 weeks is restricted by international conventions. Customers must inform the
travel agent of their expected gestational age during the flight to Georgia and back.
6. Booking international flights through Traveland is under the airline's responsibility. Any changes, cancellations, or
delays are the airline's sole responsibility.
7. For connection flights missed due to international flight delays, the airline is responsible for finding alternative
flights and/or arranging accommodation.
8. For any change and/or cancellation made after the flight ticket has been booked, regardless of the handling fees set
by the airline, a handling fee of 35 USD per person will be charged by Traveland.
9. In case of changes in flight tickets for any reason, if permitted by the airline's policy, the changes may involve
additional fees and are subject to availability. Please be aware that changes due to clients' mistakes may not always
be possible.
10. Flight details, such as dates, routes, and airline specifics, may change after reservation due to airline requirements.
11. The airline is solely responsible for any delays, changes, cancellations, damage, loss of baggage, late baggage, or
any property loss incurred by the customer.
12. Traveland team will do their best to stand by the customer in all matters related to representation and help, but the
airline retains sole responsibility.
Domestic flights
1. Airlines require passengers to report to the flight counter at least two hours before departure. Please note that the
flight counter closes approximately 60 minutes before departure. Ensuring timely arrival for the flight is the
customer's responsibility, and any failure to do so will be their sole responsibility.
2. If the customer "Observes the Sabbath," he must alert the travel agent about this so that he can plan the flight so
that it will not take place during and/or near the Sabbath times.
3. Changing or canceling domestic flights in Georgia or correcting flight ticket details is generally not possible unless
agreed upon in advance and specified in the booking form. Any name errors on flight tickets may incur additional
charges as per airline regulations.
4. Traveland does not guarantee to provide food or the provision of kosher food on domestic or international flights to
Georgia. The responsibility for this lies solely with the airline.
5. Traveland is responsible for transferring the order to the airline but not for its delivery. The airline should treat it as a
request.
6. Flight reservations do not include seat selection unless otherwise agreed in advance and specified in the booking
form. Passengers must directly contact the airline to choose and purchase preferred seats based on availability and
price.
Check-in/out Policy
1. Check-in at hotels in Georgia is usually between 13:00 and 15:00.
2. Check-out is usually between 10:00 and 12:00.
3. Late check-out is possible at an additional cost (subject to availability).
Hotels' Children Policy in Georgia
Children up to the age of 12 (excluding 12) are considered "children." Those aged 12 are considered "adults." When making a reservation, it is the customer's responsibility to provide the expected ages of the children during their stay in Georgia. A child up to the age of 12 (excluding 12) may ״share a bed״ with their parents or use a sofa bed in the room, subject to approval by the hotel and Traveland. Please note that ״sharing a bed״ does not mean an extra bed, and an additional charge may apply for breakfast.
Hotels' "Extra Bed" Policy in Georgia
If the customer wishes to add an additional child or adult to a double room, an extra bed charge applies. Please note that the extra bed is typically a folding bed or mattress, and occasionally, as specified, it may be a standard single bed. In certain hotels, the extra bed could be a pull-out couch provided as a bed. The type of extra bed provided by the hotel is beyond Traveland's responsibility and is subject to the hotel policy. As well, an extra bed service may not always be possible.
Special Requests
If you have any special requests such as the type of bed, room location, floor number, accessibility, adjacent, or connected rooms, kindly inform us during the booking process. We will relay all your requests to the relevant supplier, but please note that we cannot guarantee that they will be fulfilled, and we assume no liability if they are not met.
Additional attractions/services
1. Traveland acts as an intermediary between various service providers and customers for attractions and activities.
Any disruptions, malfunctions, or accidents during the activities are not the responsibility of Traveland. It is
recommended that customers activate their travel insurance if necessary.
2. Cancellation up to [72] hours before the attraction date entitles the customer to a full refund. Cancellation within
[72] hours of the attraction date or during the activity will result in total cancellation fees, and no refund will be
provided.
3. Customers must be punctual and ready at the pre-arranged pick-up point and time as specified on the order form.
Attractions will not be canceled due to rain unless canceled by the attraction provider or for safety reasons.
4. The cancellation policy and conditions also apply to additional services, car rentals, land crossings, and similar
arrangements.
Cancellations and Amendment by you
1. Cancellation of bookings must be notified to us by written letter or email by the first named person as soon as possible.
2. The cancellation of booking will be considered valid only after we receive a signed cancellation request (a) at our offices,
or (b) by email at [cancellations@traveland.co.il ], and it will be confirmed by us via email. It is the customer's
responsibility to ensure that the cancellation notice is indeed received at our offices and to receive confirmation of this
by email.
3. Cancellations or changes to hotel reservations made from the reservation date up to [30] business days before the check-
in date, a full refund will be provided (clearing fees and/or interest will be netting ).
4. Cancellations or changes to hotel reservations made from [30] business days to [15] business days before the check-in
date, cancellation fees will apply according to the hotel policy. From 15 business days until the check-in date, total
cancellation fees will apply.
5. For orders without the possibility of change or cancellation, the customer will be charged the total amount, even in the
case of date changes or non-arrival for any reason. Such orders will be indicated as "Non-Refundable" on the reservation
form.
6. If you need to change or cancel the reservation after the hotel has confirmed it, a handling fee of 35 USD per person will
be charged.
Cancellation or Amendment by us/our supplier
1. As we and the supplier plan your holiday arrangements many months in advance, we and they may occasionally have to
make changes to or cancel your booking, and we will only be obliged to offer you alternative arrangements or a refund.
2. If there is a change in the details or cancellations made by a supplier, we will inform the customer within a reasonable
time after receiving the new information.
3. Upon offering alternative arrangements or a refund, you must inform us of your choice within the specified time frame.
Failure to respond within the stipulated time will be considered as your explicit acceptance of a full refund.
Refund Policy
If the customer is eligible for a refund, it will be transferred to them via bank transfer within 30 business days from the date of the order's cancellation. The refund amount will be offset by any applicable settlement fees and/or interest. Refunds will be processed exclusively through bank transfers unless the agent mentioned differently by email.
Our Responsibilities to You
1. We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment),
damage, expense, cost, or claim that results from your act(s), and/or omission(s) or the act(s) and/or omission(s) of a
third party.
2. We will not be responsible for any services which do not form part of our contract.
3. We will not be responsible for any poor services of any of our partners or providers.
4. We will always stand by our customers in all matters related to representation, and we will do our best to solve any issue
to our client's satisfaction.
Customer Support and Contact Information
Traveland team is here for you for any inquiries, requests and advice. Our agents would love to support and assist at any time with the following contact details:
Our Phone: +995 555 222 578
Our eMail: info@traveland.co.il
Our What's App: +972 523 279 849 or +995 555 222 578
Our working hours: Sunday - Friday, 09:00 -17:00.
In case of emergency, you can also contact us outside of business hours by WhatsApp message at the number:
+995 555 222 578 or +972 523 279 849.
Emergency numbers in Georgia and essential information
Fire Department – 111
Police – 122
Ambulance and first aid – 113
Embassy of Israel in Tbilisi – +995 322 556 500
Chabad representative – +995 322 429 770
A link to the website below for national security which contains travel warnings in various countries can be found in the following link: https://www.gov.il/he/departments/dynamiccollectors/travel-warnings-nsc?skip=0
Passports, Visas, and Health
1. It is your responsibility to check and fulfill the passport, visa, health, and immigration requirements applicable to your
trip. We can only provide general information, but we will try our best to inform you immediately once we learn about
changes that concern you. Notwithstanding the foregoing, the responsibility of checking for updates regarding the above
requirements within a reasonable time before departure is yours only.
2. It is recommended to verify that the passengers' passports will be valid for at least six months from the date of the flight
and at least one page is blank.
3. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with
any passport, visa, immigration requirements, or health formalities.
Behavior and Conduct
1. All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the
enjoyment of others. If your behavior or that of any member of your party is causing distress, damage to property,
danger, or annoyance to any other customers or any third party, we reserve the right to terminate your booking with us
immediately.
2. In the event of such termination of our liability to you and/or your party, we will have no further obligations to you and/or
your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any
expenses or costs incurred as a result of the termination.
3. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you
and each member of your party jointly and individually liable for any damage or losses caused by you or any member of
your party.
4. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to
departure.
5. If you fail to make payment:
A) you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your
actions. Additionally, you will be liable for covering all costs we incur in pursuing any claim against you.
b) In the event that we have already made the payment on your behalf, you are obligated to reimburse us for that amount
prior to departure.
6. We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with
your booking arrangements or with us.
Data Protection and Privacy
1. This information is not limited, but it includes personal details such as name, address, email address, date of birth, next
of kin, dietary preferences, and physical and mental health information.
2. We share personal information among our staff for the purposes of the organization of your holiday and with a strict need
to know, we only share certain necessary information with our third-party suppliers, such as name, age, gender, dietary
requirements, and other preferences relating specifically to the holiday which the customer has booked.
3. We sometimes need to share the personal information we process with the individual themselves, their relatives,
guardians, or other representatives in the event of an accident or repatriation, and sometimes with other organizations
such as insurance companies, the personal information will be shared by email or similar apps.
Complaints
1. If you encounter a problem during your holiday, please inform the relevant supplier (e.g., your hotelier) immediately.
2. If the supplier cannot resolve the problem to your satisfaction, you must contact us immediately by telephoning our duty
office at +995 555 222 578, chatting with us on WhatsApp number: +972 523 279 849 that we will have the opportunity to
assist you in real-time.
Force Majeure
1. We will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”.
2. "Force Majeure" means any event beyond our or our supplier's control, the consequences of which could not have been
avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and the threat
thereof), civil strife, pandemic or significant risks to human health at the origin country or the travel destination, and
natural disasters such as floods, earthquakes, or weather conditions, and all similar events outside our or the supplier(s)'
control. Force Majeure events include, but are not limited to, the acts of any government or other national or local
authority, including port or river authorities, industrial disputes, labor strikes, lock closures, natural or nuclear disasters,
fire, chemical or biological disasters, unavoidable technical problems with transport, and all similar events outside our or
the supplier(s)' control.
3. In the event of any unforeseen and extraordinary circumstances arising that are beyond our reasonable control and fall
under the definition of "Force Majeure" as outlined in these General Conditions and Terms, we shall promptly notify you
of the occurrence of such events. This notification will be provided within a reasonable time frame after we become
aware of the Force Majeure event. We will endeavor to keep you informed about the impact of the Force Majeure event on
your travel arrangements and the measures taken to mitigate its effects.
Amendments
The Travel Agency, in its sole discretion, reserves the right to modify or amend any terms and conditions of this contract at any time and without the need for the agreement or prioir consent of the other party. Any such modifications or amendments shall be communicated to the other party in writing, and they will become effective immediately once were published on the website – https://www.traveland.co.il. It is the responsibility of the other party to review and be aware of any changes made to this General Terms and Conditions.
Law and Jurisdiction
1. These General Terms and Conditions and The Travel Service Agreement are governed in all respects by Georgian law. We
both agree that any dispute, claim, or other matter which arises between us out of or in connection with your Agreement
will be dealt with by the Courts of Georgia only.
2. Please be aware that Traveland, acting as an intermediary between various service providers and customers, is a
Georgian company and operates under Georgian law.
Treveland wishes you a joyful vacation!