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Customer Data Protection Statement

Customer Data Protection Statement come into a force from June 1, 2022.

At Traveland, we are committed to safeguarding your personal data and respecting your privacy. This Data Protection Statement explains how we collect, use, store, and share your information when you interact with our services, including our website, social media, and holiday bookings.

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By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to this Data Protection Statement and consent to the processing of your personal information as described herein.

Types of Information We Collect

We may collect personal information including, but not limited to:

  • Name, address, email address, phone number

  • Date of birth, next of kin

  • Dietary preferences

  • Physical or mental health information (when relevant to a trip)

  • Religious or similar beliefs (only when needed for trip arrangements)

  • Information related to criminal offenses (only when required for activities involving children)

Payment & Financial Information

To process bookings and payments, we may collect:

  • Credit or debit card information

  • PayPal account details

  • UniPAY payment details

  • Billing address

  • Transaction history

This information is used solely for completing your payment securely.

Legal Basis for Processing Personal Data

We process your personal information based on:

  • Contractual necessity: to complete your booking and provide travel services

  • Legal obligations: for accounting, financial reporting, and regulatory compliance

  • Consent: for marketing communications, promotions, and newsletters

  • Legitimate interests: improving services, ensuring safety, and verifying booking information

How We Use Your Information

We use your data to:

  • Organize and manage holiday bookings

  • Communicate with you regarding your trip

  • Process payments and issue confirmations

  • Provide customer support

  • Send promotional emails, newsletters, and social media campaigns (you may opt out at any time)

  • Improve website performance and user experience

Third-Party Payment Providers

To process payments securely, we share necessary payment and transactional information with:

  • UniPAY

  • PayPal

These providers process payments in accordance with their security and privacy standards.

Information may be shared through secure email or encrypted online platforms such as Google Documents.

Cookies and Website Tracking

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve site functionality

  • Understand browsing patterns

  • Enhance user experience

This information is statistical and does not directly identify individuals.

Interaction on Social Media

We maintain social media pages where customers may share personal information and opinions as part of their interaction with our brand. 

Sharing of Information

We share personal information only when necessary:

  • Among Traveland staff on a strictly need-to-know basis

  • With third-party suppliers (e.g., accommodation, guides, dietary service providers)

  • With emergency contacts, insurers, or medical providers in case of incidents

Retention of Information

  • Personal information related to bookings is stored securely in our online database indefinitely, unless deletion is requested and permitted by law.

  • Payment and transaction data are retained for legal and accounting purposes for the period required by applicable regulations.

  • Email correspondence containing personal information may be stored for future booking-related communication.

IP Addresses

We collect statistical data about our users' browsing actions and patterns, such as IP addresses, operating systems, and browser types, for system administration. This data is used for analysis and does not identify individuals. 

Links to Third-Party Websites

Our website may contain links to external websites with their own privacy policies. We accept no responsibility for how third-party sites collect or use your information. We recommend reviewing their policies before submitting personal data.

Data Protection Measures

We implement strong technical and organizational measures to safeguard your data.
Staff members are trained in data protection responsibilities and authorized access principles.
While no system is completely infallible, we continually update our security practices to protect your information.

Your Rights

You have the right to request:

  • Access to your personal data

  • Correction or updates

  • Addition of missing information

  • Deletion or destruction of your data (where legally permissible)

  • Withdrawal of consent for marketing communications

All requests must be made in writing.

Contact Information

To exercise your data rights or ask questions about this Data Protection Statement, please contact us at:
📧 support@traveland.co.il

Treveland wishes you a joyful vacation!

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